The best way to help members get their questions answered is direct them to the WISE Trust Pension Contact Centre.

Here’s why:

• They have access to member’s data in real time.
• Can see what members see on My Pension Resource.
• Can walk members through processes and timing.

Other things you can suggest if members ask you questions directly:

• Refer them to wisetrust.ca for them to look around to find information.
• Encourage them to subscribe to receive the latest updates from WISE Trust about their pension.
• Tell them to register for My Pension Resource, if they haven’t already, so they can run their own pension estimates or communicate with the WISE Trust Pension Contact Centre through the Message Centre.

By doing this, you are directing members to the source. The WISE Trust Pension Contact Centre really is a one-stop-shop for members when it comes to their pension information!