Skip to Main Content

Contact Us

We’re here for you. Let us know how we can help you.

WISE Trust Pension Contact Centre

130 King Street West
Suite 1500, P.O. Box 424
Toronto, ON M5X 1E3

We are available by phone:

  • Toll-free at 1-855-242-1526
  • Calling outside of North America: 678-932-4144
  • Monday to Friday, 8:30 a.m. to 4:30 p.m., except for holidays and weekends

For Pensioners Only

For specific questions related to your pay statements, tax slips and/or income tax withholding please contact CIBC Mellon:

CIBC Mellon Call Centre
Call toll free: 1-800-565-0479
International: 1-519-873-2218
Monday to Friday, 8:30 a.m. to 6:00 p.m.

Please continue to direct all other question regarding your WISE Trust pension to the WISE Trust Pension Contact Centre.

Note: CIBC Mellon is our pension payment service provider effective October 1, 2023.
Read more about this change >

When you'll hear from us

  • All annual pension statements will be available by June 30, 2023
  • If you are an active member, you will receive quarterly e-newsletters to your inbox from us.
  • If you are a retiree or deferred member, you will receive two hardcopy newsletters in the mail from us around June and December.
  • Check out the WISE Trust newsroom for regular updates

My Pension Resource

Log in to My Pension Resource for your one-stop shop to access your personalized pension details:

  • View your personal account information
  • Request a quote to purchase pensionable service
  • Estimate your pension benefit
  • Initiate your retirement
  • Send and recieve secure messages to the WISE Trust Pension Contact Centre
  • View your personal information and update your registered e-mail address
  • View your latest annual pension statement
  • Access pension booklets, forms and more

How do I register for My Pension Resource?

  1. Visit My Pension Resource
  2. Click “Register here”
  3. Enter your Employee ID number or Pension ID number, last name, and date of birth
  4. Follow the instructions to create your username, password, and security questions
  5. For enhanced security protections, provide an email and phone number that you will use to verify your identity each time you log into your account

Media inquiries

If you are a member of the media and would like to request an interview, logo, or photo.

Connect with us

Connect with us on LinkedIn for career opportunities, news, and learn what’s going on at WISE Trust.

WISE Trust Newsroom updates

Looking for the latest news? Find it all here, hot off the press. Check back often for WISE Trust Newsroom updates.