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WISE Trust Privacy Policy

Last Update: June 2023

The Trustees of the Workplace Safety and Insurance Board Employees’ Pension Plan Fund (“WISE Trust”, “we”, or “us”) values and respects your privacy. We are responsible for administering the Workplace Safety and Insurance Board Employees’ Pension Plan (the “Plan”). We have prepared this privacy policy to explain the manner in which we collect, use and disclose personal information through our website located at (the “Website”), our pension plan administration activities and other interactions with you. The term “Plan Members” includes prospective, active, deferred and retired members, and their spouses and beneficiaries.

Collection and use of personal information in connection with the plan

Administration of the Plan: WISE Trust may collect the following personal information from Plan Members and their employer for the purposes of paying benefits to eligible persons, administering the Plan, or otherwise with a Plan Member’s consent:

  • name, contact information including home address, phone number, and email address;
  • date of birth and spousal status;
  • employer information and Plan membership date;
  • salary or earnings;
  • benefit amounts;
  • beneficiary information;
  • Social Insurance Number;
  • power of attorney; 
  • banking information; and
  • health information (when needed to determine eligibility for a disability pension).

Personal information is collected directly from Plan Members or through employers, such as when a Plan Member completes a form to enroll in the Plan, designate a beneficiary, or report a change in spousal status. The administration of the Plan may consist of, but is not limited to, any of the following practices:

  • Enrolling Plan Members in the Plan; 
  • Creating and maintaining a database of individuals entitled to benefits under the Plan;
  • Calculating and paying benefits under the Plan;
  • Producing and issuing pension statements, notices, and retirement or termination options documents;
  • Verifying eligibility of claims for benefit entitlement;
  • Collecting funds owing to the Plan;
  • Verifying Plan Members’ identities when responding to communications;
  • Keeping Plan Members informed of changes to the Plan, or important pension and tax legislation changes;
  • Providing information or services members request or are interested in e.g. pension estimates and cost of buy-back;
  • Preparing Plan valuations and funding studies;
  • Providing income tax reporting;
  • Maintaining appropriate records and validating information received from the employer; and
  • Complying with legal and regulatory obligations.

Other collection and use of personal information

Visiting the Website: You do not have to register to visit or use our Website. However, we may collect some personal information when you visit our Website. Please see “Information about our Website,” below, for detailed information regarding the personal information we collect when you visit and use our Website, and the choices you have with regard to that collection.

Marketing Communications: If you sign-up to receive email marketing communications such as newsletters, we collect your name and email address. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of each email. Alternatively, you can opt-out of receiving email marketing communications by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive communications about the Plan as well as other transactional or account-related communications from us.

Surveys: From time to time, we may offer you the opportunity to participate in one of our surveys. The information obtained through our surveys is used in an aggregated, de-identified form. We use this information to help us understand our users and to enhance our Website.

Careers: If you apply for a job with us, you may provide us with certain personal information about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We use this information to process and respond to your application for current and future career opportunities.

Contact Us: When you contact us with a comment, question, or complaint, you may be asked for information that identifies you, such as your name, address and telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you and to improve our customer service and service offerings.

Sharing of personal information

We do not sell or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.

Service Providers: Your personal information will be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers to provide services such as hosting our website and sending our communications. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their marketing or other purposes. Our service providers may be located in the U.S., Canada or other foreign jurisdictions.

Third-Party Plan Administrators: If you are a Plan Member, we also use a third party to provide certain actuarial and pension administration services to the Plan, such as providing the My Pension Resource portal, conducting actuarial valuations, and calculating pension estimates.

Employers: We may disclose your personal information to Plan Member employers for the purposes of determining and managing benefits and administering the Plan generally.

Medical Advisor: We may disclose your personal information to medical advisors to assess your eligibility for disability benefits, and other plan options and features based on your medical condition.

Other Pension Plans: We may receive or disclose your personal information with other pension plans when a Plan Member is transferring into or out of the Plan. Plan Members will be required to authorize the disclosure of personal information to the exporting and importing plan.

Canada Revenue Agency (CRA): We may be required under Canadian tax laws to report certain personal information to the CRA.

Members’ legal representative: We may disclose personal information to a legal guardian, appointed substitute decision maker, power of attorney, or someone otherwise authorized by law, if necessary, to administer the Plan.

Legal and Compliance: We and our Canadian, US, and other foreign service providers may provide your personal information in response to a search warrant to other legally valid inquiry or order, or to another organization to investigate a breach of an agreement or contravention of law or detect, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise, or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition, or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of the Workplace Safety and Insurance Board Employees’ Pension Plan Fund or as part of a corporate reorganization or other change in corporate control.

Information about website

Visiting our Website: In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system, and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.

Cookies: Our Website uses a technology called “cookies”. A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. Other similar files such as clear GIFs, web beacons, and pixel tags work in the same way and we use the word ‘cookie’ in this policy to refer to all files that collect information in this way. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features. We use cookies for the following purposes:

  • Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.
  • Analytical Cookies: We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) to evaluate and improve the user experience and the Website. These third parties may use cookies and other tracking technologies. For more information about Google Analytics or to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: You can also obtain additional information on Google Analytics’ data privacy and security at the following links: and
  • Functionality cookies. These are used to recognize you when you return to our Website and to embed functionality from third party services. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

Third-Party Links: Our Website may contain links to other websites that Wise Trust does not own or operate. We provide links to third-party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for how the organizations that operate such linked websites may collect, use, disclose, secure, or otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.

Safeguards and Retention

We have implemented reasonable administrative, technical, and physical measures to safeguard the personal information in our custody and control against theft, loss, and unauthorized access, use, modification, and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.

We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.

Access to information

Subject to applicable law, you have the right to access, update, and correct inaccuracies in your personal information in our custody or control. You may request access, updating, and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information to verify the identity of the individual seeking access to his or her personal information records.

If you are a Plan Member, you can also update and correct certain personal information through My Pension Resource.

Update to the Privacy Policy

We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the top of this privacy policy when it was most recently updated.

Contact us

If you have any questions or comments about this privacy policy or the manner in which we or our service providers (including our service providers outside Canada) treat your personal information, or to request access to our collection of your personal information, please contact our Privacy Officer at: