Contact Us
WISE Trust Pension Contact Centre
130 King Street West
Suite 1500, P.O. Box 424
Toronto, ON M5X 1E3
We are available by phone:
- Toll-free at 1-855-242-1526
- Calling outside of North America: 678-932-4144
- Monday to Friday, 8:30 a.m. to 4:30 p.m., except for holidays and weekends
Notice
Canada Post strike – here’s what you need to know. Learn more.
For Pensioners Only
For specific questions related to your pay statements, tax slips and/or income tax withholding please contact CIBC Mellon:
CIBC Mellon Call Centre
Call toll free: 1-800-565-0479
International: 1-519-873-2218
Monday to Friday, 8:30 a.m. to 6:00 p.m.
Plan Member Portal: https://planmember.cibcmellon.com
Please continue to direct all other questions regarding your WISE Trust pension to the WISE Trust Pension Contact Centre.
For a complete list of who to contact and when, click here and review the section entitled Updating your personal banking information.
Note: CIBC Mellon is our pension payment service provider effective October 1, 2023.
Read more about this change
When you'll hear from us
- All annual pension statements will be available by June 30, 2023
- If you are an active member, you will receive quarterly e-newsletters to your inbox from us.
- If you are a retiree or deferred member, you will receive two hardcopy newsletters in the mail from us around June and December.
- Check out the WISE Trust newsroom for regular updates
My Pension Resource
Log in to My Pension Resource for your one-stop shop to access your personalized pension details:
- View your personal account information
- Request a quote to purchase pensionable service
- Estimate your pension benefit
- Initiate your retirement
- Send and recieve secure messages to the WISE Trust Pension Contact Centre
- View your personal information and update your registered e-mail address
- View your latest annual pension statement
- Access pension booklets, forms and more
How do I register for My Pension Resource?
- Visit My Pension Resource
- Click “Create User”
- Enter your Employee ID number or Pension ID number, last name, and date of birth
- Follow the instructions to create your username, password, and security questions
- For enhanced security protections, provide an email and phone number that you will use to verify your identity each time you log into your account
Media inquiries
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WISE Trust Newsroom updates
Looking for the latest news? Find it all here, hot off the press. Check back often for WISE Trust Newsroom updates.